Case summary
The short factual version of what happened.
Chargeback checklist
Use a chargeback checklist before you submit evidence.
Review the facts, proof, redactions, and evidence gaps that usually matter before sending a chargeback response through Shopify, Stripe, or another merchant platform.
- No legal advice
- No platform login
- No auto-submit
Evidence checklist
What to collect before a chargeback response.
The checklist should make the response easier to review, not longer. Each item should support the dispute reason, clarify the timeline, or show what is still missing.
- Order facts: amount, product or service, date, customer identifier, and reason code.
- Delivery or fulfillment proof: tracking, completion record, usage proof, or access history.
- Customer communication: support messages, refund request, cancellation request, or confirmation.
- Refund and policy status: whether a refund was issued, denied, pending, or not requested.
- Timeline: purchase, fulfillment, support contact, refund activity, and dispute notice.
Packet contents
Turn the checklist into a review packet.
If you want help after checking the basics, the manual packet organizes the facts for your review before you submit through your own platform.
Evidence checklist
What to attach, redact, remove, or still collect.
Response draft
Concise wording matched to your supplied facts.
Missing evidence warning
Evidence gaps to resolve before the deadline when possible.
Process
How it works.
Redacted basics
Send the platform, dispute reason, deadline, and evidence you already have.
Packet prepared
We organize the checklist into a summary, draft response, and missing-evidence notes.
Merchant reviews and submits
You verify the facts and submit in Shopify, Stripe, or your payment platform yourself.
Redaction first
What not to send.
Send only safe facts
- Platform, order number, deadline, dispute reason, and timeline
- Relevant screenshots or notes with sensitive details removed
- What you are unsure about before submission
Do not send
- Passwords, login links, app access, API keys, or tokens
- Full card numbers, bank details, tax IDs, or raw identity documents
- Unredacted sensitive personal information
Request a free sample
Before you hit submit, get one clean packet.
Start with descriptions only. If screenshots are needed, we will ask for redacted copies by email. Do not send passwords, login links, full card numbers, tax IDs, bank details, or unredacted customer personal information.
This helps organize business facts. It is not legal advice, financial advice, or a guarantee of any outcome. You are responsible for reviewing and submitting before your deadline.
Questions
FAQ
Is this legal advice?
No. This is evidence organization support, not legal advice.
Do you submit the response?
No. The merchant reviews the packet and submits through their own platform.
Does a checklist guarantee a win?
No. Better organization can help with clarity and completeness, but no outcome is guaranteed.
Can this work for Shopify and Stripe?
Yes. The checklist is platform-neutral, with separate pages for Shopify and Stripe-specific searches.
Want the checklist turned into a packet?
Use the request form above when you want a manual evidence packet organized from redacted chargeback details.
Request packet help